World's first ever bond builder hybrid tint✦ Infused with 53-peptide bond builder✦ 50,000+ artists trained in 11 languages✦ Manufacturer of the Year 2025✦ Aqua Drops® Pure · Live Now✦ World's first ever bond builder hybrid tint✦ Infused with 53-peptide bond builder✦ 50,000+ artists trained in 11 languages✦ Manufacturer of the Year 2025✦ Aqua Drops® Pure · Live Now✦
=====START===== =====END===== =====START===== =====END===== =====START===== =====END===== =====START===== =====END=====

Warenkorb

Dein Warenkorb ist leer

// POLICIES · TRANSPARENT + SIMPLE

Shipping & Returns.

Last updated August 2026. Plain English. No fine print. No tricks. Just how we move stock and how returns work.

// 4 Regional Warehouses // UK · EU · USA · AU // 14-Day Returns

// 01Shipping

Where we ship from

We run four regional fulfilment warehouses. The system routes your order to the closest one at checkout, so most parcels are in your hands fast.

Warehouse Serves Carrier(s)
Breda HQ · Netherlands EU + ROW DHL · DPD
Newcastle · UK HQ UK + Ireland Royal Mail · DPD
Houston · USA USA + Canada USPS · UPS · FedEx
Sydney · Australia AU + NZ Australia Post · Aramex

UK shipping rates

  • £5.95 Standard · Royal Mail Tracked 48
  • Live Royal Mail options also shown at checkout

EU shipping rates

  • €5.95-€6.95 Netherlands
  • €9.95-€14.95 across the EU, priced by parcel weight · DHL or DPD
  • Delivery 2-5 business days from Breda

USA & Canada

  • Live carrier rates at checkout · USPS, UPS, FedEx, DHL Express
  • Ships from Houston · 3-5 business days domestic

Australia & NZ

  • AUD $11.95 Australia Post tracked · NZ NZD $9.95
  • Ships from Sydney · allow 2 working days for dispatch by our fulfilment partner
  • Then 2-4 business days delivery within AU

Rest of world

We ship globally. Rates shown at checkout based on destination. Customs duties and import VAT are buyer responsibility.

Pro distributor accounts have separate freight pricing and bulk shipping options. Apply via the Distributor Hub.

// 02Returns & refunds

Standard returns

  • 14 days from delivery to request a return
  • Items must be unopened, sealed, and in original packaging
  • You pay return shipping unless the item arrived damaged or wrong
  • Refunds processed within 3 business days of us receiving the return

What is NOT returnable

For hygiene and safety, we cannot accept returns on:

  • Opened or used cosmetic products (tints, cleansers, oils, mousses, jellies)
  • Sale or clearance items (final sale, no returns)
  • Digital products · ebooks, online courses, training content
  • Items shipped more than 30 days ago

Damaged or wrong items

Email us within 48 hours of delivery with photos. We will replace or refund and cover return shipping.

How to return

  1. Email us with order number and reason
  2. We will send you a return label, or depending on location, we may ask you to pack and return
  3. Pack securely. Drop with carrier within 7 days of label issue
  4. We refund within 3 business days of receipt

// 03Contact us

// Orders support@infinityhybrid.com · reply within 4 business hours
// Trade support@infinityhybrid.com
// Compliance support@infinityhybrid.com

// REGISTERED OFFICE: BREDA HQ · NETHERLANDS