World's first ever bond builder hybrid tint✦ Infused with 53-peptide bond builder✦ 50,000+ artists trained in 10 languages✦ Manufacturer of the Year 2025✦ Aqua Drops® Pure · Coming Soon✦ World's first ever bond builder hybrid tint✦ Infused with 53-peptide bond builder✦ 50,000+ artists trained in 10 languages✦ Manufacturer of the Year 2025✦ Aqua Drops® Pure · Coming Soon✦
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// POLICIES · TRANSPARENT + SIMPLE

Shipping & Returns.

Last updated May 2026. Plain English. No fine print. No tricks. Just how we move stock and how returns work.

// 4 Regional Warehouses // UK · EU · USA · AU // 14-Day Returns

// 01Shipping

Where we ship from

We run four regional fulfilment warehouses. The system routes your order to the closest one at checkout, so most parcels are in your hands fast.

Warehouse Serves Carrier(s)
Breda HQ · Netherlands EU + ROW DHL · DPD
London · UK UK + Ireland Royal Mail · DPD
Houston · USA USA + Canada USPS · UPS · FedEx
Sydney · Australia AU + NZ Australia Post · Aramex

UK shipping rates

  • Free on orders £100+ · Royal Mail Tracked 48 and Express
  • £5.95 on orders under £100 · Royal Mail Tracked 48
  • £7.95 Next-day before noon · DPD

EU shipping rates

  • From €8.95 standard tracked · DHL or DPD
  • Free on orders €120+
  • Delivery 2-5 business days from Breda

USA & Canada

  • From $7.95 USPS Tracked
  • Free on US orders $130+
  • Ships from Houston · 3-5 business days domestic

Australia & NZ

  • From AUD $9.95 Australia Post tracked
  • Free on AU orders AUD $180+
  • Ships from Sydney · 2-4 business days within AU

Rest of world

Calculated at checkout based on weight and destination. We ship globally with DHL Express. Customs duties and import VAT are buyer responsibility.

Pro distributor accounts have separate freight pricing and bulk shipping options. Apply via the Distributor Hub.

// 02Returns & refunds

Standard returns

  • 14 days from delivery to request a return
  • Items must be unopened, sealed, and in original packaging
  • You pay return shipping unless the item arrived damaged or wrong
  • Refunds processed within 3 business days of us receiving the return

What is NOT returnable

For hygiene and safety, we cannot accept returns on:

  • Opened or used cosmetic products (tints, cleansers, oils, mousses, jellies)
  • Sale or clearance items (final sale, no returns)
  • Digital products · ebooks, online courses, training content
  • Items shipped more than 30 days ago

Damaged or wrong items

Email us within 48 hours of delivery with photos. We will replace or refund and cover return shipping.

How to return

  1. Email us with order number and reason
  2. We will send you a return label, or depending on location, we may ask you to pack and return
  3. Pack securely. Drop with carrier within 7 days of label issue
  4. We refund within 3 business days of receipt

// 03Contact us

// Orders support@infinityhybrid.com · reply within 4 business hours
// Trade support@infinityhybrid.com
// Compliance support@infinityhybrid.com

// REGISTERED OFFICE: BREDA HQ · NETHERLANDS