World's first ever bond builder hybrid tint✦ Infused with 53-peptide bond builder✦ 50,000+ artists trained in 11 languages✦ Manufacturer of the Year 2025✦ Aqua Drops® Pure · Live Now✦ World's first ever bond builder hybrid tint✦ Infused with 53-peptide bond builder✦ 50,000+ artists trained in 11 languages✦ Manufacturer of the Year 2025✦ Aqua Drops® Pure · Live Now✦
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// Frequently asked

Common questions.

The questions we get asked daily. Email support@infinityhybrid.com if yours is not here.

// Aqua Drops® · Product

How long does Aqua Drops® last?

Up to 6 weeks on hair, Up to 10 days on properly prepared skin.

What is the difference between Aqua Drops and Aqua Drops Pure?

Aqua Drops OG uses low-PPD with our 53-peptide bond builder. Aqua Drops Pure (live now) is fully PPD-free, with a collagen/peptide unique formula. Shop Pure.

What is the oxidiser ratio?

3 drops Aqua Drops OG to 1 drop oxidiser. Mix on the Lift & Tint palette.

Vegan and cruelty-free?

Yes. Both lines. Of course!

// Training

How do I access the free Hybrid Masterclass?

Sign up at training-hub. 11 languages.

Are the certified courses recognised internationally?

Yes. Tier 3 Accredited courses are globally recognised.

// Shipping

Where do you ship from?

4 warehouses: Breda HQ, Newcastle (UK HQ), Houston, Sydney. Auto-routed.

How much is shipping?

Set by region at checkout: UK £5.95, EU from €5.95, AU AUD $11.95, USA live carrier rates. Full rates.

Returns policy?

14-day on unopened items. Hygiene-sealed cannot be returned. Full policy.

// Taxes & VAT

Do your prices include VAT or tax?

Prices on the site are shown excluding tax. VAT, GST or sales tax is calculated at checkout based on your delivery country, so the exact tax for your order is always shown before you pay.

I am a VAT-registered business in the EU. Do I pay VAT?

No. Enter your VAT number at checkout and it is validated automatically. Valid intra-EU B2B orders are zero-rated under the reverse charge, you account for VAT locally instead.

Will I pay customs or import duties?

Orders ship from the closest of our 4 warehouses (UK, EU, USA, Australia), so most orders travel domestically with no import charges at all. If your delivery country sits outside those regions, your local customs may apply import duty or tax on arrival, collected by the carrier. Any such charges are set by your country, not by us.

// Distributor

How do I become a distributor?

Apply via Distributor Hub. Full vetting and we have a full hub for you

Trade pricing?

Yes. Tier-based, visible only when logged in.

// Still have a question?

Talk to a real person.

We answer every email within 4 hours during business hours.

support@infinityhybrid.com